Business Resume
WORK EXPERIENCE Your I.T. Consulting, LLC/The Internet Design Company From 1/96 OWNER/Consultant To Present . Create web sites and provide web hosting for small to medium businesses. Utilize various technologies to create web sites. See samples at http://www.internetdesigncompany.com/portfolio.asp. Utilize Microsoft Access, Microsoft SQL and MySQL for database backend for several sites. . Provide Desktop and Network services (upgrades, installations) for small to medium businesses in Springfield (Mass.) and Connecticut areas. . Develop and execute migration strategies for businesses moving from older technologies (i.e. Windows 2000, Office 97, 2000) to newer technologies (Windows XP, Office XP, 2003). . Provide hardware and software specifications for customers for upgrades and additions to their network infrastructure. Work with vendors to ensure best pricing for customers. From 11/99 CONSULTANT – Pfizer – Groton, CT To 9/2000 . Web services. Coordinate internal web page creation, modifications and deletions. . Work with end users to define hardware requirements (CPU and Disk Space) and work with Corporate I.T. (CIT) to purchase hardware configurations to support users needs. . NT support. Assigned to the NT Team in Clinical Business Support Unit. Work through various issues surrounding the NT environment. Communicate end user needs to (CIT) and ensure their requests are being met in a timely manner. From 5/98 CONSULTANT – Pfizer – Groton, CT To 10/99 . Specified and implement test lab environment consisting of: Windows NT Servers (SMS, SQL, Exchange, Seagate Winstall, Ghost, and IIS 4.0) and Windows 95/NT workstations. . Coordinate with CBSU technical owners in Y2K certification of PCs and other supported devices. . Develop and implement Y2K certification plans for end user-created desktop applications. . Determine the Y2K compliance status of U.S. Clinical commercial software products; coordinate to replace them or upgrade as required. . Provide overall project technical support as needed. Supervise two full-time consultants. Bentley College, Waltham, MA. From 7/97 MANAGER OF ENTERPRISE COMPUTING To 5/98 . Manage a team of five full time employees and two part-time students. Responsible for escalated Help Desk issues that could not be resolved by the front line staff. Direct large-scale projects and resource planning. . Responsible for timely delivery of new computers, computer upgrades, software installations and software upgrades to 1000+ faculty and staff including all computer labs. . Responsible for all new hardware and software evaluations for purchase by the college. . Successful Citrix server evaluation. Includes user account maintenance, program installation, documentation, user profile maintenance, and testing. Rollout to thirty users for testing. . Responsible for campus wide computer inventories. From 1/96 SENIOR DESKTOP TECHNOLOGY ANALYST To 7/97 . Project manager for campus wide rollout of Windows 95/Office 95 to ” 1000 clients. Responsible for standardized image creation, rollout schedule and coordination of team members. Project completed four weeks ahead of schedule. . Setup and maintenance of three Windows NT Servers used for data backup, campus wide program distribution and new technology testing. . Mail project manager. Responsible for coordination, testing and implementation of a GUI based mail package. . Successful migration of several critical DOS based database applications to Windows GUI based applications (Microsoft Access, Lotus Approach). Number Nine Visual Technology, Lexington, MA. From 8/95 QUALITY ASSURANCE TEAM LEADER – OS/2 and NT To 12/95 . Manage testing resources for OS/2, Windows NT, AutoCAD and Microstation driver testing. This included both in-house and external resources. . Design comprehensive test plans. Modified the test plans as products (hardware and software) change. Coordinated test plans with other team leaders. . Supervise the QA Technician assigned to non-windows driver testing. Assist Windows team leaders as necessary. . Complete accurate release notes, ensured accurate and consistent readme files. The Travelers Insurance Company, Hartford, CT. From 1/95 LEAD SYSTEM SPECIALIST To 8/95 . Responsible for level 2 and level 3 OS/2 support and on-site training. . Serve as backup product manager for level 2 and level 3 Microsoft Windows 3.11, ‘95 and NT support and training. . Responsible for OS/2, Windows ‘95, Windows NT operating system level testing, acceptance and distribution. . Responsible for CID (Customization, Installation and Distribution) process that is used for pristine installs and upgrades of OS/2 and other CID enabled products. . Assist in creation of the Travelers standardized image server, which is used in conjunction with new loads and upgrades of client and server workstations. From 9/93 ASSOCIATE INFORMATION ENGINEER To 12/94 . Participate on self-directed teams that provide telephonic and dispatch support to home office and field office employees. . Served as team leader. Managed group of ten help desk support technicians. . Responsible for maintenance of knowledge base (TOP of Mind Help Desk) used by Travelers Consolidated Support Center, which included conversion of existing databases from FoxPro to Microsoft SQL Server. . Provide senior management with daily Help Desk performance reports. . Participate on management task force. This team is responsible for identifying the Traveler’s “top ten” problems and developing long-term solutions. From 1/90 SENIOR BUSINESS SYSTEMS SPECIALIST To 8/93 . LAN Administrator. Duties included on-going maintenance of external resources, adding and deleting users and providing access privileges for 135 users. Install PC and LAN software. . Responsible for installation support, troubleshooting and software upgrade and support of 250 individual IBM PC workstations from XT/AT to PS/2 Models 50,55,60,70,90 and 95. Provided training for new technologies. . On-going maintenance of existing Clipper programs. Conversion of existing code for compatibility with LAN environment. From 12/87 ASSISTANT USER SYSTEMS ANALYST To 12/89 . Responsible for testing and documenting TOPS deliverables. . Utilized FOCUS to identify on-line processing errors. . Develop new technology to eliminate labor-intensive activity through the use of dBase III+ and Lotus 1,2,3. Created statistical management report. . PC support, update and maintain 30 PC’s, hardware and software. From 11/86 WEEKLY INDEMNITY ANALYST To 11/87 . Created and maintained on-line Weekly Indemnity policies and resolved problems with Travelers’ field offices. . Maintained the Weekly Indemnity Reporting System, reports and GTE Corp. that were my permanent cases. EDUCATION Morse School of Business, Hartford, CT. From 4/86 Microcomputer Programming High Honors (4.0) To 9/86 SPECIAL SKILLS CA-Clipper Citrix WinFrame Crystal Reports Pro dBase III+ DOS 3.3, 5.0, 6.2, 7.0 FOCUS FoxPro Internet Services (America On-Line, CompuServe, MSN) LAN Server 3.0 Active Server Page (ASP), VBScript, JavaScript Lotus Notes Macromedia Dreamweaver MX Microsoft FrontPage 2000, 2002 Microsoft Internet Information Server 4.0, 5.0, 6.0 Microsoft Office 4.3, ‘95, ‘97, 2000, XP, 2003 Microsoft Visual Basic 4.0, 5.0, 6.0 Microsoft SQL Server Microsoft SMS OS/2 1.3,2.0,2.1,2.11,3.0(Warp) Paradox R&R Report Writer TOP of Mind Help Desk Windows 3.1, 3.11, ‘95, ‘98, Me Windows NT Workstation and Server (3.51, 4.0) Windows 2000 (Professional and Server) Windows XP Professional, Home Edition Windows 2003 Server (Web Edition) Mac OS X (10.3.x Panther, 10.4.x Tiger, 10.5 Leopard) Microsoft Office 2004 (Mac) MySQL
